Skip to content- All cancellations must be made before checkout.
Once checkout is completed, Printbiz can no longer accept cancellations from the customer. - Printbiz reserves the right to cancel orders under the following circumstances:
a. The customer has failed to receive the order after three (3) attempted deliveries;
b. The customer has failed to collect their order from the selected pickup location within the allowed collection period;
c. The order has been flagged or evaluated as a potential fraud case;
d. The item is out of stock or cannot be fulfilled due to unforeseen issues;
e. Other situations where completing the order is not possible. - If Printbiz cancels an order, the cancellation will apply to the entire order, not partially or per item.
- Customers will receive a notification via their provided contact details if an order has been cancelled.
- For cancelled orders paid via credit or debit card, refunds will be processed through payment reversal following Printbiz’s standard processing period and the customer’s bank policies.
- For cancelled orders paid using vouchers or store credits, equivalent vouchers or store credits will be re-issued to the customer.
- Promotional vouchers, discount codes, and coupon-based discounts used in the cancelled order cannot be reused or reinstated for future orders.
